Pinnacle focuses on customers as a key component to success

A leading Propane provider in the USA, Pinnacle delivers Propane gas for homes and businesses. The company proudly serves its valued customers in Arizona, Arkansas, Illinois, Kansas, Louisiana, Missouri, New Mexico, Oklahoma, and Texas. The company’s focus is on customer experience and satisfaction, innovation, and safety, which forms the foundation of its success.

However, at the end of the day, it’s all about the customers!

Marcus Collins has been a customer for the past three years. 

“Pinnacle Propane is very personal to deal with, always willing to help, and the secretary is always very nice and knowledgeable,” he shared.

The most important thing for Marcus is that when he needs propane, a Pinnacle truck is on its way within 3-5 days.

Dwaine Sampey is an old Southern customer and a former employee. The reason he stayed with Pinnacle when they bought out Southern is because he likes the customer care and the people that work there.

“I’ve been a customer for about 4 years with no complaints!,” Dwaine shared. “Anita at the Natchitoches office is #1. When I need a fill up just a quick call and my order is placed! I also like the service and usage hints that are mailed to us every so often!”

Pinnacle offers 3 Price Protection Plans:

Propane Budget Pay Fixed-Price Agreement- A consistent monthly payment at an affordable price, making it easier to budget.

Lock-in Residential Agreement- Pay a small deposit in advance to lock in your special rate.

Pre-Buy Residential Agreement- Purchase 12 months of propane in advance and receive an exclusive price per gallon.

The Pinnacle office in Natchitoches, located at 147 Blanchard Rd., is open Monday-Friday from 8 am – 5 pm (closed 12-1 for lunch). Order online without the hassle of calling your service center or paying a bill safely and easily through Customers are always welcome to call their local office to handle business or stop in for a visit. Call the Natchitoches office at 318-354-4434. When the office isn’t open, customers can leave a voicemail over the weekend and receive a return call.