The Louisiana Office of Motor Vehicles (OMV) re-opened their Reinstatement Call Center on Monday, April 13, 2020. OMV closed their doors to the public on March 19th in an effort to reduce the spread of COVID-19. Governor John Bel Edwards extended the expiration of several OMV issued credentials, such as driver licenses and vehicle registrations, via his Emergency Proclamations. OMV has continued assisting customers with other needs that are deemed essential.
The Reinstatement Call Center is staffed by 50 OMV employees statewide. The call center agents utilize the agencies existing call center software which allows them to field customer’s calls remotely. OMV has always provided telephone assistance but with this announcement, will be fully staffing a call center for the first time. The agency started testing the system on April 7th and has already successfully assisted over 1,000 customers. “I challenged my team to explore new ways we can serve our customers through no contact interactions and they have exceeded my expectations once again”, stated OMV Commissioner Karen St. Germain.
Anyone needing assistance from OMV for any reinstatement needs, please call 225-925-6146 and select Option 3. Call center agents are available Monday – Friday from 8:00 a.m. – 4:00 p.m. to assist with reinstatement questions, collection of reinstatement fees and setup of installment agreements.
During the COVID-19 Motor Vehicle office closures, Envoc, the developers of LA Wallet, are allowing the download of the app free of charge to Louisiana residents. The app is available on Apple and Android devices by searching LA Wallet. Current users of LA Wallet will need to update their app to the newest version through the app store.
Louisiana is leading the nation, not only as the first state to implement a digital driver’s license and ID, but as the first state in the US to offer renewal of driver’s licenses and IDs through LA Wallet. “We are very excited for Louisiana residents to have another option to renew their driver licenses and identification cards,” stated OMV Commissioner Karen St. Germain. The in-app renewals operate just like current online renewal options, but in addition to receiving your physical credential by mail, users will receive an updated LA Wallet digital license/ID within 24 hours of renewal.
An instructional video on using LA Wallet’s new functionality, and other help information such as password resets, can be found by visiting LAWallet.com.