During a recent Walmart Keynote Address at the CES 2024, it was announced that Sam’s Club will stop checking receipts as customers leave the store. The stores will transition to AI (artificial intelligence) during 2024. The technology is being tested now in 10 clubs before expanding to all sites.

Customers will continue to check out either with Scan & Go or through regular register payment. Once paid, as customers exit the store, a combination of computer vision and digital technology will capture images of the carts and verify payment of all items.

Sam’s Club Chief Merchant Megan Crozier said during the keynote, “At Sam’s Club, we care about every second a member spends with us, so eliminating even the few seconds it takes to scan a receipt at the exit door, it’s well worth it.”

This change “not only streamlines the member’s exit, but also allows exit greeters to refocus their time and expertise to assisting members and ensuring they have an enjoyable shopping experience.”

“We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members,” said Chris Nicholas, CEO of Sam’s Club.

According to a statement released by Walmart, members continue to say they want a faster and more convenient shopping experience and consistently rated the wait times at the exit – especially during busy periods – as a pain point in the shopping experience.

Expect to see it in Louisiana Sam’s Club by the end of 2024, if not before.

Source: Walmart