Cleco reminds customers to be on alert for fraudulent phone calls, text messages and emails, as well as in-person scammers posing as Cleco representatives who are looking to take advantage of customers amid fears around COVID-19, the coronavirus.
“While we haven’t received any reports of customers being contacted by scammers, we do know that scammers use opportunities like the coronavirus to prey on preoccupied customers,” said Ron Smith, director of customer experience. “We want to remind our customers Cleco will never initiate calls to demand immediate payment, and our customer service representatives will never ask customers to pay with a pre-paid card. Furthermore, Cleco has temporarily suspended service disconnects and late fees during this critical time.”
The full text of Cleco’s Media Release can be viewed by clicking on the link below.